Local Funeral Directors recognised for caring service

Local funeral directors Walter C. Parson were presented with a Customer Care Award at the National Funeral Exhibition 2013.

The awards are based on responses to a national survey of clients who purchased a funeral prepayment plan.  The very high standard of customer care achieved by Walter C. Parson earned them an award, one of fifty presented to firms throughout the UK.  The survey results showed that 77% of Walter C. Parson clients were “very satisfied” with the service provided and 22% were “satisfied”. No-one was dissatisfied.  99% of those who responded said they would recommend the plan to someone else. In the space for additional comments, one of Walter C. Parson’s clients said, “Excellent plan ensuring my needs are met”

“Funeral directors provide a very personal service to families and some deserve recognition for exceptional customer care,” says Graham Williams of Funeral Planning Services. “We have worked with Walter C. Parson since 2000 and we are delighted that they won this award.”