Videos & Testimonials

Walter C. Parson

Our corporate video encompasses everything that we do on a daily basis, year in year out. From the seemingly impossible to the very smallest of request, Walter C. Parson will endeavour to fulfil your wishes. See for yourself why families choose Walter C. Parson.


“Reflections” compilation DVD in memory of Pat May. As former Chairperson of Walter C. Parson, Pat played a big part in the history of our company, so it was a wonderful tribute and a poignant act that it was at her funeral service where we showed our first ever "'Reflections".


“Reflections” compilation DVD in memory of Robert Dennerly, former Vice-Chairman of Plymouth Argyle Football Club.



Dear John, Becky and team,

Just to say thank you so much for the funeral today - superbly organised and so nice to have a face I knew at the helm!

Everything ran like clockwork which I am sure is down to the organisation behind the scenes - I would definitely recommend Walter Parsons to friends and colleagues locally.

Kindest regards to you and the team - you made a sad and potentially difficult day as pleasant as possible.

Sue Moreton

Good Morning to you all,

On behalf of the Wood family, we would like to say a heartfelt 'Thank You' to all of your staff for the care and support you have given us following our beloved Corona Patricia. From our first meeting with Harriet, the endless steam of phone calls to Becky, the fussing over the Order of Service with Katie, right up to Matt and the team on the day, with probably a few more un-named others working behind the scenes, you have all been superb! We just wanted you to know how much we appreciated your handling of all the details that made the difficult proceedings run smoothly on the day. You all did a great job, so thank you again.

Kind regards

Alan and Sylvia Wood

To Adam and staff of WCP

We would like to express our thanks and appreciation for the care and kindness shown at this difficult time. Your patience and advice shown to me personally will stay with me always. Thank you.

Patricia Rowland and family.

To Adam and all the staff at WCP

Just a little note to thank you for the way you cared for Paul on his final journey and for the personal touches. I recieved a letter from you this morning with a list of all those who donated to our chosen charaties, it was overwhelming to see how many contributions there were. Thank you once again for your services,

Kind regards

Lesley Coppola and family

Dear friends,

Today we watched the funeral of our beloved Auntie Johanna Faulks, by the service of obitus by webcast in Holland. I would like to compliment your team for the good work for Johanna's last journey. I don't know the name of the celebrant but she spoke so full of love and respect, it was very touching and she told Ann's lifestory exactly like it was. I could feel that for her it was so much more than work, it was her passion, please give her our compliments and thanks. Because of your organisation the funeral was special and we'll remember this day for a long time. We would have liked to be there today, but Corona spoiled it and not only for us. The Webcast gave us the opportunity to "be" there" as if it was real.

Kind regards and lots of love from Holland,

Michel Risseeuw & Nicolette Schoondermark

Dear Harriet and everyone at Walter Parson

It is now a month since our Mothers funeral. We would like to express our gratitude to how you conducted her funeral. Everything was perfect. You made the day less stressful. What I personally thought was so impressive how your limousines reversed up my Mothers cul de sac. The cars looked impressive. How many cars did Bobbie organise? It seemed Mum had a Presidents convoy. She would have loved it. It was the least we could to try and give her a beautiful funeral as she was denied a huge funeral and as funerals go it was beautiful. When the music was played at the cemetery one of my nieces from London (she is called Persefoni) said it was like a film from the Sopranos she added it was sad that we did not film the burial. I am glad we did not film the burial it was heart breaking.

Are gratuities permitted as we would like to offer you something as a thank you for the excellent service you provided.

Our very best wishes

Tina Hajiyianni and family

Dear Harriet,

I want to express my thanks for your incredible professionalism and kindness when you dealt with my husband Mark’s funeral and arrangements. You came to our home and you were calm, witty and empathised so well. On the day, everything went to plan, just as you said it would. Please thank your colleagues also.

With Kind Regards, Kim & Henry Metherell

Dear Sirs

I would like to thank you for the excellent way in which you carried out your duties at my Uncle’s funeral. Being ‘of a certain age’, I have attended many funerals in recent years and have never been so impressed as I was with the way in which you and your ‘gentleman’ handled Fred’s funeral. Before contacting you I had already had many people tell me that Walter C. Parson was the best and I too am now of that opinion. Your professionalism is outstanding.

Yours sincerely

Dear Stephen Ware,

I wanted to write to express my thanks to your team over the last few weeks. From the time we contacted Harriet on the 9th November she has been brilliant. On our first visit she was extremely professional and compassionate and had the ability to talk to both me and my children at the appropriate levels. She guided us through the procedures and was able to meet all our expectations. We were kept fully informed at all times. One of my visions was when Gina passed in St Luke’s that she didn’t look like herself. With the aid of a photograph and clothes, Harriet managed to bring Gina back to me and my final visions live with me today and always as I have always known her and I can’t thank you enough for that. The day of the funeral and the journey to the crematorium was a truly memorable day and my faith in the human race was restored with the respect given by the public. I would also like to thank Henry who opened the Chapel of Rest at a couple of out of hours times. You’re lucky to have such a good team working for you, and would finally ask you pass on my and my family’s thanks to all your team.

Colin Curtis

Dear Sir

At such a terrible time, WCP were absolutely fantastic. Harriet at Crownhill was in charge of my Mum’s funeral and was so professional, friendly and warm to deal with. She guided me through everything I needed to make a decision on and made the whole process as simple as possible. Even when I would call and speak to the lady on reception, she knew exactly who I was and who I was referring to, I think that shows an exceptionally high level of customer service. Not having to give a load of details and explain things over and over was something that made the process easier for me. Highly recommend the services of WCP to anyone who suffers a loss in their family. To top it off WCP were significantly cheaper than a well known chain of funeral directors! An exceptional business and the team at Crownhill are a credit to the company. Thank you on behalf of myself and my family for everything.

Jenna Sey

Dear John.

We just wanted to express our sincere gratitude for everything you and your staff did for us regarding our mum Margaret Shannon's funeral service at such a difficult and emotional time your professionalism and personal approach made things so much easier to bear. From the first phone call to the collection of mum from warwickpark nursing home. We all knew she was in good hands. A very big thankyou to shaun who organised everything for us,to the staff who made mum look so beautiful. Her order of service was outstanding and the Rev Kevin Bridges was outstanding on the service he gave. Lastly we would like to thank all the staff at The Firs Crownhill Branch for their help and professionalism throughout this very sad occasion.

Sincere gratitude from Mr & Mrs Keith.Shannon.


Dearest Martyn and the Team

Well What can I say? You have been truly wonderful, the kindness you showed my Mum was above and beyond. She has had a truly difficult life, her marriage very sad at times. However, you helped to focus on the positive, you remained professional yet caring at all times and ‘held her hand’ through the difficult times. You are one wonderful person Martyn.

Thank you, thank you, thank you.

Kindest regards,

Stephanie x

Dear Martyn and Sharon,

On behalf of all my family I want to say a huge thank you for all your help, your love and your assistance in helping Dad's final weeks on this earth so lovely. You have both been brilliant and helping us through the whole process was so much easier and stress free than I'm sure it could have been. Thank you for all your support.

With love,

Charmian xx

I recently used your Callington office for the funeral arrangement for my husbands cremation on the 12th July. From the very beginning when we called them, everyone we came into contact with was kind, professional and efficient.

We were helped throughout by Martyn Hall and we could not have wished for a nicer, kinder man to handle all the arrangements for us. He was in communication with us at every stage and the whole experience was made more bearable as everything ran so smoothly.

Unfortunately I have been involved in arranging quite a few funerals over the years but the way this was handled surpasses any other funeral directors we have used, and I can honestly say I could find no fault in it.

Yours sincerely,

Copper Tatley

Hi Karla,

May I take this opportunity to thank everyone at Walter C. Parson, especially Martyn and yourself, for taking great care of Dad and ensuring everything ran smoothly in what has been the most difficult of times. The attention to detail, the information provided, and the wonderful communication has been second to none, and I could not have got through it with the teams assistance. Thank you.

Kind regards


Dear John,

Thanks again for all your help in creating simply the best funeral I've ever been to, by a long way. I thought all the work you and your team did was absolutely top notch, in every respect. And it was an absolutely pleasure having you there on the day, the energy you brought to it was perfect - and I felt so very secure in the whole event because of you.

Shame you weren't there later on to encourage me to eat lunch before drinking endless glasses of bubbly! thanks so very much - to you and Karla, please pass my thanks on to her too, .


Good afternoon,

I would like to say how pleased we were with the way Martyn and his team at Callington dealt with my Mum's (Ivy Bannister) funeral recently. From beginning to end the service we received was impeccable. Martyn was very reassuring, compassionate, informative and professional. Karla was also friendly and compassionate when I picked up Mums remains today.

We would wholly recommend your company. Making things easier in difficult times.

Thank you.

Kind regards

Mandy and Norm Norton

Dear Mr Ware,

It give me enormous pleasure to tell you that EVERYING from start to finish went like clockwork. Karla, Martyn and Melanie did a fantastically professional job and made things easier for me at such a difficult time. And all with a mixture of compassion, humour and genuine care.

My sincere thanks and I have already made several recommendations to neighbours in our age group.

Kindest regards,

Alan Avent.

Dear Mr Ware,

I want to express my sincere thanks to Martyn and Karla for the arrangements for my husbands funeral. Nothing was too much trouble and they were always at the end of the phone when needed.

They made me feel very special, as if this was the most important funeral they had ever arranged. I was treated with compassion all the way through. Martyn and Karla were very professional , easy to talk to and friendly, I was put at ease at a very difficult time. Many mourners passed very favourable comments. You have wonderful staff, thank you for making a difficult time so much easier.

Yours sincerely,

Diane Davies Dear Mr Ware,

Dear Martyn,

I wanted to take this opportunity to offer my thanks for how you handled the arrangements for Dad.

I would never have expected you to be as caring and considerate as you have been. Clearly, we expect some professionalism and compassion as well as sensitive handling of the situation, but your approach was something that has made this experience so much easier to bear.

You and your team are an absolute credit to WCP and to your industry.

I cannot thank you enough and please also extend my thanks to your team. If anyone ever needs to know whether you are the people to handle their affairs at such a stressful time, then please show them this letter.

Dear Martyn,

On behalf of all the family, I would like to sincerely thank you and the team for the kindness and consideration shown to us during our recent loss. We are very grateful for the support you have provided - nothing has been too much trouble - particularly today which is always the most emotionally challenging and difficult day. Everything was perfectly managed from the beginning to the end and we thank you all again from the bottom of our hearts.

Kindest regards,

Barbara Endean, Ralph Short, Alison Webb and families

Dear Martyn and Karla,

May I just thank you for all your help and friendliness shown to my Mum and our family. You did my Dad proud he looked asleep and at peace, we were able to see my dad at short notice during your opening times nothing was too much trouble.

Karla was exceptional, nothing again was too much trouble she was so caring and accommodating in arranging time to see my dad.

You took us through all the plans and never once said that he could not meet our wishes. On the day of the funeral which was a burial {27/03/2020) Martyn and his staff looked very smart, Martyn directed us on the technicalities of carrying dads coffin to the graveside and enabled us to read our poems and thoughts around the graveside.

All that’s remains for me to say is that I would wholeheartedly recommend WCP Ltd to carry out your loved ones funeral.

Once again thank you Martyn and Karla you were wonderful.

Take care John Charles Barrett, On behalf of Mrs Joy Barrett, Paul Barrett, Clare Willcocks and Mark Barrett.

Dear Martyn,

I know I will see you soon,but at this moment I felt compelled to write to you just to say how professional, caring ,everyone made the celebration of Lou's life. Yourself the bearers,and David Michael.

It may seem a strange thing to say,I have been to so many funerals in my life,and I was obviously expecting this one to be the hardest,but I must say it was one of easiest to handle. All of her friends who were there also felt the same way.

Heartfelt Thanks.


Dear Jo,

I just want to thank you most sincerely and fully for the way you arranged John's funeral yesterday. Everybody agrees it was perfect. I hope this is reflected in donations to the good causes. You could not have given a more professional yet personal service and I would not hesitate to recommend you and your firm, should the question arise.

Again, many thanks, Maggie

Dear Mr Ware,

I am writing on behalf of the family of Jasper Mills to say thank you for taking care of Jasper (and us!) following his tragic death on October 16th. We are especially indebted to Alan from the Newton Abbot office who filled in for Jo while she was on holiday, and it was a bonus to find that Alan had gone to school with Jasper and his sister Rebecca and knew him. We are also grateful that Alan took time out from his annual leave to take Jasper to the crematorium for his funeral. We had wanted the funeral to be an intimate, personal affair and it truly was such an occasion, especially with Alan there, it made it more special.

We are really glad that we chose Parsons as the funeral director. I had looked at many websites and the Parsons website was the only one that provided all the information we needed without having to ring up and speak to someone. The website was transparent about prices (whereas other websites quoted prices without disbursements which made them look cheaper, or didn’t quote prices at all which made us think they must be expensive). Also at the time we were not in lockdown and you were prepared to come out and meet us in person to discuss the funeral whereas others were offering telephone or Zoom meetings, we really wanted a face to face meeting so were happy Alan came to see us. Your communication was brilliant, with regular phone calls to check how things were going. I would have no hesitation in recommending Parsons to anyone else needing such services.

Kind regards

Suzanne Halliday (step mother to Jasper)

Hi Jo,

Thanks for everything regarding Zuleika's funeral. We were really impressed with your service throughout. You were professional, understanding, and compassionate with us and we are very grateful to you and your staff.

Best wishes


Dear Reverend Simon, Steve, Jo and Harriet and all at WCP involved with Dad’s care,

Thank you all so very much for all you have done for my family, for the beautiful service, lovely floral tribute and to Steve for attending at the last minute due to a change in holiday plans.

In addition, thank you to Steve and Simon for travelling to Budleigh Salterton on a Sunday to discuss the funeral and offer your sympathy and support. My Mum wished she had met you in other circumstances as she so enjoyed your company.

It remains for me to pray you all keep well and that life returns to normal very soon.

With very best wishes


Hi Jo,

I wanted to let you know how much we appreciated your support, kindness and help yesterday. It really does mean the world to my mum, myself and the family. Thank you for your care of H whilst he was with you, we will be forever grateful.

Best wishes Sam Saupe H’s daughter


Dear Keith, Shona and the team,

Rather belatedly I wish to thank you for the wonderful care you gave to us as a family on Peter’s passing. It made a sad and difficult situation bearable. All the arrangements both for the funeral service and the internment of ashes at Woodlands cemetery were excellent. Your patience and support for us as a family was wonderful.

Our heartfelt thanks to the team. Lesley Thurley and Sarah Foulis

Hi John,

Just an e-mail to thank you for the professional service carried out for Mum. From the first day I met Shona and Shaun at Ivybridge they could not have been more obliging, always being professional, showing sympathy, and always an emphatic approach. I brought approximately 50 bluebells from London (Mums favourite) unfortunately they didn’t survive the journey, I met Shaun on the morning to let him know, when the hearse turned up, he had mercifully managed to source some bluebells and had them placed on the coffin for me. The coffin was wonderful, and the silver hearse and limousine were just what mum wished and the whole service was perfect. John, I cannot thank Shaun and Shona enough for everything that they have done, on the day and all their input prior and since, you must feel very proud to have such wonderful people around you

Many Thanks

Gary Waker.

Good morning John,

The bad news is that this year has been a diabolical one for us all. Nobody has been spared the consequences of COVID-19. For my family and I, the year's woes have been aggravated by the loss of my father-in-law Gordon Fursman in March and then so soon, his wife Betty in November. We came to WCP in March, because, you are independent [I don’t like commercial conglomerates] my wife Jill knew of the company from her days when she worked as a florist and as a retired police officer, I know what goes on behind the scenes - some undertakers I have worked with at scenes of sudden deaths quite frankly disgust me.

Our initial choice was so well rewarded. Your front of house lady in Ivybridge, Shona, is your best asset;. So professional, understanding, sensitive but with a sense of humour - thank goodness!

When Betty died, we knew that we were in good hands and our second loss was so straightforward. Shona arranged for the Rev David Nixon to conduct Betty's funeral as he had done for Gordon. He was superb.

Both funerals took place in difficult circumstances and Keith took all in his stride and looked after us all, few though we were, before and after the service. In essence the service that your team provided was first class - no need to change anything!

We are of a like mind in respect of Gordon and Betty's ashes wishing them to be interred at Pinhoe Parish Church, Exeter. Betty & Gordon lived in Pinhoe until they moved to Ivybridge some four years ago. They were very happy there. Jill & I were married in the Parish Church as was my eldest daughter Lottie and her husband and the ashes of our first baby are resting in the churchyard at Pinhoe, so the decision was a logical and natural one. We Will be in contact on the New Year.

Meanwhile, "thank you" and have a quiet Christmas!

Peter & Jill Wycliffe-Jones.

Dear Mr Ware

I am writing on behalf of my family and myself, the wife of John Walker who died on the 25th June. His cremation and Service of Celebration was on Wednesday 18th July at Western Mill and Holy Cross Church in Newton Ferrers. We have been helped fully by your Ivybridge team, and I feel it appropriate to let you know how kind and helpful they were. Keith and Shona did everything they could to make John's passing good and right by assisting us with the arrangements. These times are very sad, but the gentleman who carried John from our home after his passing - were gentle and caring as were Keith and Shona and the gentlemen who carried John into the Crematorium, and our Chauffer who kept the following cars in close contact. So I want to thank you and your team for making such a day so special by wrapping us all in softness.

Best wishes and thank you again.

Yours sincerely,
Hilary Walker

Dear Mr Ware

I would just like to write and say what efficient and sensitive service Leanne, Shona and team from your Ivybridge office supplied for my mother Elaine Rothwell.

From her death on 23 December through various difficulties such as Efford Cremetorium fire and reorganisation of the cremation, to the logistics of lane closures near the church afterwards, your staff were practical and more than helpful.

Leanne was so efficient in making sure I had the correct papers at the correct moments, and having to rearrange all the cremations after the Efford fire, and managing to get a slot for us on the same day, it was quite remarkable and much appreciated.

Finally, I would like to thank all their team for their kindness and sensitivity, without being overly so, and is quite an art they have of reading how people are coping.

Kind regards

Mary-Ann Moseley

Just a line to thank you for the way you looked after us, taking us through Mum’s funeral arrangements. So many things to think about, and just knowing someone is seeing to it all makes such a difference at a time like that. We really are so grateful to you for all your care. Our sincerest thanks.


Dear Mr Ware, I am writing on behalf of my family and myself, the wife of John Walker who died on the 25th June. His Cremation and Service of Celebration was on Wednesday 18th July at Western Mill and Holy Cross Church Newton Ferrers. We have been helped fully by your Ivybridge team, and I feel it appropriate to let you know how kind and helpful they were. Keith and Shona did everything they could to make John’s passing good and right by assisting us with the arrangements. These times are very sad, but the gentlemen who carried John from our home after his passing – were gentle and caring as were Keith and Shona and the gentlemen who carried John into the Crematorium, and our Chauffer who kept the following cars in close contact.

Hilary Walker


Good Evening WCP and John,

I hope this email finds you well and one that I didn't think I would have to write so soon,

I am writing this mostly on behalf of myself but of course I'm sure dad will echo many of my thoughts, I can’t really put into words how thankful we both are for how incredibly kind, understanding, dedicated, humble and hospitable the staff in Newton Abbot have been whilst dealing with the recent passing of my mum, Special thanks to Alan who is a true gent amongst men, cant have enough good things to say and thanks also to Lesley who has been in contact at every step.

I never expected to have to plan a funeral for my mum so soon but as things go it was absolutely perfect and one that she would have been happy with Im sure, the day went so well, everyone was incredible and your recommendations of Charles Russell was a fantastic choice Alan so thank you, he captured Mum very well and allowing me to speak too was very kind of him even if I didn’t get to say everything I wanted as I forgot some bits, The car was lovely and a great addition to the day allowing us to relax on a very hard morning,

I have yet to be back home to see mums ashes but again I can only thank Alan for driving them to my dads house to give them to him personally I know that meant an awful lot to dad,

I have of course seen a copy of the final invoice too and although I have absolutely no idea of whats “good” in terms of value for a funeral the service you have provided throughout, ongoing and into the future has been unbelievable “value for money” in my opinion so again thank you,

I would thoroughly recommend your company to anyone and if needs be I can fill in any more reviews you may wish me too, I hope that I dont see you again so soon but will be sure to see you again in the future,

With all my best wishes and thanks again,

Best regards,

James Clay

My family and I, would like to thank you, Alan and your colleagues for today. The service you provided was excellent and carried out to such high standards which showed how professional you are.

Not knowing what to expect when I first walked through your door that first time a couple of weeks ago, you were kind and supportive of me and nothing was too much trouble for you.

You helped to make the day special for mum and ourselves and I thank you whole heartedly for this.

Kind regards


Just to say thank you for all that you have done for us following the loss of mum, Patricia Chapman. You had a tough job in that dreadful weather. We are very happy with your service and delighted to recommend you.



Dear Tanya

We are delighted with the design and really appreciate the thought and work that has gone into incorporating mum's artwork so perfectly. We would be grateful if you could pass on our thanks to the design team.

Kind regards


Dear Shaun,

Thank you to you and your team for the professional service provided at mum's funeral on Friday. Particular thanks to you for your efforts in protecting our aunty's dignity at the end of the service!

We were also impressed with the professional service provided by Paul Whittel. Although Paul addressed the congregation as a whole, he managed to make my sister and I feel that the service was directed personally to us - this gave us great comfort and we were able to take much from the service. We also appreciated being given the opportunity to spend a couple of private moments with mum at the end.

Our family and friends were most impressed with the 'Order of Service' sheet and thought it as beautiful as we did and perfect for mum.

Thank you and kind regards


Good morning

I wanted to thank everyone for looking after Chris and for outstanding service.

You made a very distressful situation easier to deal with.

Your kindness, compassion, and respect has touched my heart.

And I will never forget what you have done for me.

Thank you so very much.

Kind regards

Karen Kempe

Due to an 'Oversight' on the part of the celebrant he failed to attend the service for my late wife Mrs B Graham, your representative Keith Peacock took charge of the service in a very seemly and professional way. In fact it was carried out in such a way that those of my friends and family who were watching on the web-link did not even notice!

Throughout all my dealings with Parsons I have been treated with the utmost courtesy and respect, this was typified when Mr Peacock contacted me on the day of the funeral to ask whether I would like my wife's coffin to be draped with the RAF Ensign in recognition of her service with the MOD.

I would like it be known that I would recommend, without reservation your firm, for the way in which all aspects of the service for my late wife was carried out.

M Graham (Mr)

Dear Shaun and Tanya,

I would just like to say thank you for making Ken’s funeral on Tuesday a lovely day to remember.

Many members of the family commented on how kind and respectful the drivers were and how Jonathan’s service was so uplifting and memorable. Also can you pass on my gratitude to the florist who did a superb job – Bryan made them up into smaller bouquets to give as presents and also to brighten up the house in some of his late mum’s decorative vases. Finally, a big thank you to the design team who put together and printed the lovely Order of Service booklets – they exceeded my expectations and have provided a lovely keepsake for family and friends – especially those who couldn’t make the service.

Best wishes

Bryan & Sharon Strang

Good afternoon,

I recently arranged a funeral for my late husband Barry Dymond with the help of your staff at Market Road, Plympton, Plymouth.

Shaun Harrison was our funeral director, his guidance was invaluable, Shaun was so helpful, nothing was ever too much trouble, and on the day of the funeral, Shaun was professional and caring at the same time, he was such a pillar of support to me when I needed it the most.

Also, Tanya, your receptionist, brilliant ! Her attention to detail, patience and kindness, the service she provided was second to none.

These two members of staff in particular provided us with an outstanding service which helped make everything fall into place on the day,

I am so pleased we chose Walter C. Parson as our funeral directors, the excellent service they provide is dedicated, professional and caring.

A very heartfelt thank you to all involved at Walter C. Parson, you made a very difficult time a little easier to bear.

Kind regards, Tracy Dymond

Dear Keith and the WCP Team,

Once again, mum and I would like to offer our sincere thanks to you and the whole team at WCP for helping us to give dad a beautiful send-off. We were very nervous that the pandemic restrictions would hamper our efforts to remain in keeping with Bahá’i requirements but you all made it feel effortless and allowed us to feel as though we were - almost - in normal times and able to pay a loving respect to dad’s memory. Thanks for standing by us, holding our hands at the most challenging moments and for inspiring us to add effective touches to the funeral. The above quote from the Bahá’i writings has proved comforting in the ensuing days since the funeral as I’ve tried to imagine new mysteries being unveiled to dad and him partaking in their joys and benefits.

Would you kindly convey a huge thank you to everyone who helped mum and I get through this challenging part of saying farewell to a loved one. I have also offered our thanks to your team on social media.

Best wishes,

Farideh and Arezoo Farahzad

Good evening Keith,

Please can I take this opportunity to say a huge thank you for all the help, support and understanding you have given me and my family during this very difficult time.

Your kindness, congeniality and very timely sense of humour have helped ease the sense of melancholy and bring a smile to my face. My Dad would have liked you a lot!

Having never before had to deal with funeral arrangements myself and finding that I was now handling my own Dad's, it was a real sense of relief that we had entrusted our Dad and grief with you. Thank goodness for you and people like you who take on the burden of helping others through their grief and such tremendously difficult times. Such an undertaking is not for everyone and takes a very special kind of person. A challenge which you fulfilled so respectfully, graciously and with such dignity; helping us with our sudden and very unexpected loss.

When you hand over your loved one, your grief, your bare and raw emotions to a complete stranger it takes a strength you didn't know you had. To believe in that person doing the right thing, the best thing and entrust all you have in them takes courage. Thank you for making that decision easier and more comfortable.

I'm sure you are thanked a hundred times a day; but thank you - from the bottom of my heart.

All the very best Michelle

I would like to thank you for making sure Thursday ran so successfully. The order of service leaflet needs a special mention. You made a superb job of it. Both of my brothers were very moved by it, so thank you for all your support and help.


Dear Keith

Re Teresa's Interment.

Thanks again for making the day run so sweetly, the team are superb and you should rightly be proud of them, the care and attention to detail they showed was immense, I know I am a demanding customer and yet every tiny detail was met with a smile and welcomed, I really commend each and every one of you for that, from top to tail the service received was 5 star just as my Teresa deserved and I had hoped for her, my every wish for her has been delivered.

Thank you, thank you, thank you, you made our devastating loss so much more bearable!! With many thanks and kindest regards,


I write to thank you for the kind consideration and the help you gave us over the funeral arrangements for my son Morley Howell, and for the dignified and unfussy way you conducted your part in the funeral service. My thanks also go to whoever for the help and efficiency with the service sheets. I was also pleased with the choice of coffin. Your very professional services certainly helped me and my family through a difficult time.

Thank you again Yours faithfully



Hi Vikki,

Can I pass my thanks for both the speed and flexibility of the appointment yesterday, together with the sensitivity with humour in the conversations with mum, you singlehandedly achieved more in under an hour than I could in a week with mum. You are an amazing person.

My dear John,

This letter is inexcusably late. Of course things have piled up since Dennis’ death, but I have found it difficult to find the right words with which to address you. I was taken aback by the way in which you made me feel that I was the only bereaved person that you were dealing with and that I was ‘special’ It was a great comfort to me.

I have had many comments saying they ‘enjoyed’ the service and everyone thought the coffin wonderful. I think we did Dennis proud and gave him a wonderful farewell. That he was so well respected was witnessed by the number of people attending the funeral, especially as he was 89 and was in care for 3 years. With many, many apologies for this late note,

Kindest regards,

Jennie Paull

Good afternoon,

I wanted to contact to say how grateful we were for all the support Vikki gave our family after losing our dad (David Minter) in December. Vikki is an absolute asset to the company, she made the whole process so much more bearable. Her compassion and well-timed wit was much appreciated. As I imagine most people are, we were anxious when her visit was scheduled to discuss our dad's funeral, within minutes we felt completely at ease and that we mattered. She put up with many questions, calls and visits, it really felt as though we were your only customer and we felt so valued.

On the day of the funeral, once again she made us so comfortable and remembered tiny details. Please pass on my thanks to Vikki. It can't be an easy job but she made a huge difference in a difficult time.

With kindest regards

Ali Hunt

Thank you so much for making Dad’s leaving us so special. Apart from the weather (which was expected!) everything went so smoothly and most of it was due to you all.

I expect mum will be in touch shortly but today we are having a day of reflection.

Once again, thank you so much for your wonderful service.



Dear John,

I would just like to take this opportunity to thank David (Saltash) with reference to my mother’s cremation.

He had exactly the right balance between friendliness and professionalism. He explained everything in every easy-to-follow terms and made the organisation of the cremation and the relevant administration straightforward: he then went the extra mile in delivering the ashes to our home which we really appreciated.

Thank you, everybody!

Yours sincerely,

Susan Pill.

Good Evening

I would like to give feedback on the service my family received from Pengelly Funeral Service in Saltash. David and the team were superb. I cannot speak highly enough of the professional, discreet and respectful manner in which we were dealt with at such a heartbreaking time by everyone. We felt that nothing was too much trouble and every question or request we had was answered or carried out with care and attention. We hope this goes some way to feed back what a superb job the team are doing.

Kind Regards

Mrs Wilkinson

Dear John

Following the recent death of my Mother Beatrice Rundle I would like to express my satisfaction with the service received from Pengelly's.

The care and attention from David and the team was exceptional. I cannot fault anything or anybody. Having used their services for various members of my family in the past their high standards have never changed. I would especially like to thank David for interrupting his holiday to be in attendance at the funeral.

With grateful thanks

Susan Donne

Dear David

Re: Richard West - Cremation and Thanksgiving Service Tuesday 17th August

As Richard’s sister, Liz White, I would like to thank you personally, David, for the wonderful, personal and compassionate service you have given to Joan, to Lucy and Melanie and to our whole family following Richard’s death, and especially last Tuesday. Although a very sad occasion, it was so dignified and beautiful and such a fitting tribute for such a wonderful man. It was so lovely that you walked so slowly along Higher Port View followed by the hearse with the simple coffin with the beautiful flowers and Richard’s straw hat on top. It was very moving and I found the slow procession from Saltash to the Crematorium very poignant. The services, both at the Crematorium and at St Germans Priory were beautiful and I know would have made dear Richard proud. I know Joan really appreciated your visits beforehand and you had the skill, David, of appearing to have time to listen - even if you were probably rushed off your feet!

So thank you, David, and all of the Pengellys team, for such wonderful, compassionate service at such a difficult time. It is greatly appreciated.

With thanks and very best wishes Elizabeth White

Hi, my name is Ray Williams.

My family and myself have recently arranged our dad's funeral in Saltash Cornwall Pengelly funeral services were recommended to us by a good and trusted friend. From our initial meeting to the final conclusion, David and his team showed compassion, sympathy and utter professionalism. We were guided through the whole process with no pressure.

Our dad was treated with great dignity at all times.

We chose to have dad transported to his final resting place by horse and carriage. The respect shown not only by David,his team,and the carriage master was truly humbling. The people of Saltash were amazing, turning out in their droves to pay their last respects. We as a family would like to say a huge thank you to Pengelly Saltash for making not only the day, but the whole experience go so smoothly.

If this were to be classed as a review, I would gladly rate the service received as five star or 10/10. Once again many, many thanks.

Dear John,

On 8th June 2021, the funeral of the late James Joseph O'Connor (Jim), took place in Saltash, following his death on 19th May.

I am his Son-in-Law and my wife, Carol and I just wanted to express our thanks to everyone at Pengelly's Funeral Service at their Fore Street office in Saltash. From beginning to end, their professionalism was first class and nothing was too much trouble. David, Ayesha & Maureen at that office were all very kind and helpful and ensured everything went well, particularly on the day of the funeral. Nothing was too much trouble throughout the time of Dad's death and to his funeral.

Kind Regards

Neil & Carol Stanlake

Dear John

I rarely find any service or company these days that provides the first-class standards and exemplary customer service I expect. However, regarding Pengelly, I am delighted to say that I found everything outstanding and faultless. Such that following the death of my mother Mrs Beryl Smith on Friday evening 20th November 2020, I wish to convey my heartfelt thanks for the superb service from everyone within the company.

From the moment we made the call and engaged with Harold that dreadful evening, every stage was seamlessly executed. At such a terrible time when emotions are in disarray the superb support of Pengelly staff made a painful process that much easier to digest and manage.

It is however, with specific reference to Ayesha Slayder Funeral Director at Saltash that I wish to impart a special message of thanks. Her incredible caring disposition, plus an ability to gauge and handle a client’s emotional distress with warmth and compassion is a unique gift for a person so young. Likewise, her skill to apply appropriately timed suggestions with sensitivity helped enormously in alleviating the pain connected with such a traumatic process.

I could not be more grateful for Ayesha’s presence throughout and ensuring every aspect of the funeral was beautifully handled to leave lasting memories for me to treasure. Pengelly’s are indeed fortunate to have such a capable person within their team.

My sincere thanks

Malcolm Stewart-Smith

I am writing to you on behalf of my daughter Avril, my son-in-law Stephen and myself to acknowledge, praise and put on record our thanks to David and the team at Pengelly Funeral Service in Saltash for the service we received following the death of my dear wife Molly last month.

In all our meetings and telephone conversations with David and his colleagues we were afforded support, outstanding politeness, caring attitudes, assistance and above all dignity. Nothing was too much trouble for any of your team that we had the pleasure of dealing with during this sad time.

The service provided by the Pengelly Funeral Service was in our opinion of the highest professional standard and we would like to make you aware of our gratitude for the service provided. Thank you for helping us to the extent that you did during this period of time

With our thanks and gratitude.
Yours Faithfully, Charles Coombe

Thank you for your kind words and understanding to our family at this sad time. Sincere thanks to all the Pengelly Staff at Saltash for their outstanding support.

We wish to extend our heartfelt gratitude to our Funeral Director, Ayesha, who shared our pain, gave us comfort when we most needed it and gave us the strength to carry on. Ayesha thoughtfully took care of everything during this most difficult time and orchestrated the perfect day for our family to say our final farewells to our dear Son and Brother. Special Thanks.
Appreciations also for your colleagues who produced the moving Service Sheets and "Reflections" affording our family cherished memories of him.

In conclusion we recognise that Pengelly of Saltash went the extra mile, providing a compassionate and thoroughly professional Service.
Thank you so much. Stephen Webster, Vi, & Kim


Good afternoon John

I would like to genuinely thank all the team at the St Jude’s Office, in particular David Parslow, for all their help, guidance and support they offered to me and my cousin during our recent bereavement. Not being residents of Plymouth, it was most reassuring to have the help and direction of your team as well as their totally professional services. Nothing was too much trouble and no question too trivial. Their objective from the very start was to create and organise a funeral to our needs and wishes. David helped us through the options and limitations in relation to the current COVID 19 restrictions and at no time were we rushed into a decision. He also arranged for us to visit the family grave immediately after the service at Efford Crematorium so as to lay the funeral flowers there. On the day, everything relating to WCP went well, the timings were spot on and his guidance was without fault and totally dignified. We must thank him for fulfilling the wish of our late cousin which was, as she had lived there for over 90 years, to be taken on a tour of The Hoe..... “one more time.” We will be contacting David again, sometime next year, to arrange for the interring of Miss Ashworth’s ashes once the permissions to access the family grave have been granted. We look forward to “meeting” him again. Thanking the St Jude’s Office once again for their help and support during this sad time

Regards Jill Bird Worcester

Dear David, Emma and Vikki,

Where do we start... From our first phone call, knowing David would look after Dad, we were so comforted and reassured. Ever phone call and email with Emma was received with such patience and kindness, as if you had all the time in the world to answer our questions and arrange things. You two supported us so perfectly in those early days.

And then Vikki... your work on the day of Dad's funeral was flawless, always in reach to guide us, never intrusive and with a positivity of spirit that was greatly appreciated. We cannot thank the three of you enough for making a sad day such a beautiful celebration.

With very best wishes Ann and Kimberley Thorne


When mother-in-law Olive SIlcox passed away recently we had no hesitation about who we should call to handle all the funeral requirements.

Having witnessed your organisation and professional handling of the funerals of two other family members we had been very impressed with the way that Walter Parsons have handled everything and their smooth and dignified approach to everything.

With our current requirements we had no reason to change this view.

From the first phone contact, the removal of the body, the funeral arrangements, and the funeral itself, we have been so grateful and impressed once again. Nothing was too much trouble. We were treated very well, and everything was handled in such a very sensitive, compassionate, and dignified manner.

Particular mention must go to David who came to collect Olive, and facilitated a viewing; Vikki and Emma who helped to handle all the arrangements; and the funeral director David (who had officiated at the two previous funerals) who looked after the whole event.

In these strange and restricted times we knew that we would not be able to give Olve the send-off that we would have liked, but with the help of WCPLtd we were very pleased with what we were able to achieve.

Thank you everyone.

Hopefully we will not need to use your services for a very long time, but we will have no hesitation in recommending you when someone we know is in need of similar services.

Kind regards

Andrew and Pamela Renouf

Dear Emma,

I would like to give you my sincere thanks to you and the team at Walter C. Parson. I think I have spoken to many of you now, Vicky, David and Adam as well as you, and you all have a calm and reassuring manner that is just what is needed at these times. We have both felt supported with the help and guidance that you have shown on the death of my father and I have been impressed every step of the way.

In view of the current Coronavirus pandemic you have been especially comforting and this put another level of worry on what was going to happen.

I wholeheartedly recommend your service - you are a credit to the profession.

Kind regards

Linda Davis


Hi Martyn

Just a quick email to say a big thank you for supporting us all so well on Monday. You really made the interment of mum’s ashes so special and despite the weather you brought sunshine to the memory of mum and helped to make it a very memorable occasion.

We all agree that you are a very special man and can’t thank you enough for all you’ve done. Our best wishes also go to lovely Tanya who has also supported us these past few months.

Here’s wishing you both a Happy and Healthy New Year.

All the best

Heather, Hannah and Tom

Dear Martyn and Tanya

Re: Pamela Brown

I know I’ve already expressed my thanks for the help and support you both gave to me during the planning of Mum’s funeral however, I just wanted to reiterate how grateful I am for your warmth and kindness and for enabling Mum’s final journey to be a memorable event for us all. You certainly did Mum proud!

Martyn, you have gone above and beyond what we would class as excellence and I for one will never forget the empathy both you and Tanya have shown to us.

I hope you received my thank you card, a small token of our appreciation.

I’ve looked on your website and wondered if this email could be used as a testimonial as I feel it’s so important to highlight to those who are sadly just bereaved how wonderful you are. You represent your company, W C Parson so well and they are very lucky to have you.

Will see you again soon for the interment of Mum’s ashes. In the meantime enjoy this lovely weather both of you. Hope it continues to be sunny and bright throughout the summer.

With very best wishes Heather

On behalf of my family and myself, I would just like to take this opportunity to thank you for your help and support. Without exception, everyone from your team conducted themselves throughout in such a professional and dignified manner. We are extremely thankful of your kindness and understanding.


Dear John

I wanted to just drop you a line to express my sincere thanks for your kindness and professionalism before and after Fred’s funeral. The whole experience was made so much easier and it was comforting to know that Fred was in such good hands, and with such respect shown by all members of your team. Everyone who attended commented on the smoothness of the service and in particular comments were made about the reflections screen, how lovely a touch that was, indeed many of the congregation has never seen Fred as a young person! I would like to thank Lesley in particular for her kindness and help with all the arrangements, but special thanks to you personally for attending the funeral yourself.

Many thanks,
Yours sincerely


Dear Ayesha,

One important aspect of losing dear Dad, Mum's "Billy Boy" was to ensure he had a Biker's send off. Both Mum & I were incredibly anxious as we were not sure if this could be honoured. Thanks to your incredibly professional & caring manner, you considered every aspect of this & help make it achievable.

In your first visit, your empathy & awareness of how raw we all felt alongside your sensitive approach evoked a confidence, that between us, we would achieve our final wish for Dad.

Your attention to detail & to your fellow customers is commendable. The delicate manner in which you covered each stage of this was truly appreciated. The respectful way in which both you & Graham dressed dear Dad, prepared the Chapel in which you placed him to rest, with his boots, helmet & picture was beautifully done & an image we will hold on to.

For someone quite young looking, you know your job inside out. Not many would have thought to arrange a spare hearse in the event the original might break down. I respect some of this is following the difficulties & sadness you have suffered within your own family but please be assured, they're probably looking down feeling very proud of you.

Simply put Ayesha, you are amazing & such a lovely person. We will forever be in debt to you.

With lots of love, Jo, Phyl & family

Dear David and team at Pidgen and Son,

I wish to express my immense gratitude to you for giving your time to look after Basil, having him in your care. Knowing that he was in your care ahead of the funeral brought myself and my family peace. The time you put in to taking care of our little one went above and beyond our hopes. Thank you for preparing such a beautiful coffin for him with the engraving, it meant so much to us for him to have such a personal tribute. It meant so much to us to be able to say goodbye to him properly, only made possible with your support and efforts. The flowers were just perfect and so beautiful, I am so glad that we were able to have something so beautiful for our baby boy and we simply wouldn't have found the courage or known how to go about this for him without your professional expertise, care and support.

Thank you for helping us so much to make the service a loving one and supporting us through such a hard time. I will always be grateful for what you have all done for us, and for Basil.

With huge gratitude and warmest wishes,

Fiona and Ed xxx

Its now been just over 2 weeks since my Dad’s funeral on the 2nd March, and I am writing to you personally to express my deepest gratitude for the extraordinary support you gave to Mum, Chris and I during the whole process from start to finish. (If my writing wasn’t so ineligible, I would have hand written this)
There have been so many positive comments made from family and friends. What can I say, had this been a wedding, they would have been saying the best ever.

Your professional and caring nature was evident throughout the whole process, and whilst in your own words after the cremation, “it’s what we do”, it’s also the way that you do it. You are an absolute credit to your profession. It was an absolute privilege for us to work with you and your colleagues during this difficult time for us and I cannot thank you enough.
From my heart, Thank You so much for being there for us.

Kindest Regards,


We would like to express our deepest gratitude and appreciation for the support shown to us following our Mother's death. You were compassionate and professional throughout planning and the actual funeral and we are deeply grateful.


I wanted to convey my sister and I's thanks to Martyn Hall for all he did to make my mother's funeral go so smoothly.

We really appreciated the warmth and kindness that Martyn showed in helping us with deciding the arrangements, and on the day itself. He kept us well informed throughout. My sister was particularly glad of his gentle encouragement to take the funeral flowers home with us, as she was able to make beautiful small bouquets for close relatives to take home.

Best regards



Good Evening,

Sorry it's taken me so long to send feedback using your company. We chose you simply because we only live around the corner. We weren't disappointed either. We only have praise for your funeral director Alison Hanson. She is professional and a lovely person, nothing was to much trouble, she guided us through this difficult time and would highly recommend not only your company but the Babbacombe branch. Alison took the time to make sure we were able to wave mother on her way by paging past our house, due to husband being on shielding lockdown. She thought of everything with fine detail.

Yours Faithfully

Lynne Tremlett (daughter in law)

Just wanted to say a very big, THANKYOU, to this company for arranging my Husbands funeral. Everything, from start to finish, was dealt with professionally, but, in the most kind, caring and compassionate way possible. The whole funeral, was done with dignity and respect and myself and my family, cannot recommend Hugh Mills & Gaye, highly enough. The biggest Thankyou, goes to Alison. You made everything so much easier for us to get through and your warmth, kindness and friendliness are very much appreciated. Thankyou to all who were involved in my Husbands funeral, you ALL, made one of the most heartbreaking days of our lives, as a family, go without a hitch and everything was perfect, THANKYOU, ANN & FAMILY XX

Many sincere thanks for all the help you gave me after the death of Brian, you both made a very sad and distressing time a lot easier to bear.


Walter C Parson

The Old Police Station, Callington

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  • Client parking available
  • Disabled access
  • Reception & Administration office
  • Arrangement rooms
  • Chapel of rest & Preparation facilities

The Old Police Station
1 Saltash Road,
PL17 7BB

Office Opening Hours
Mon – Fri, 10.00am – 4.00pm

Tel 01579 382 000 (24 Hr Number)


Walter C Parson

The Firs, Crownhill, Plymouth

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  • Client parking available
  • Disabled access
  • Reception & Administration office
  • Arrangement rooms
  • Chapel of rest & Preparation facilities

The Firs, 702 Budshead Road,

Office Opening Hours
Mon-Fri, 9.00 am - 5.00 pm

Tel 01752 76 76 76 (24 Hr number)


Walter C Parson

Decimus, Exeter

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  • Parking close by & Disabled access
  • Reception & Administration office
  • Arrangement room & Chapel of rest
  • Preparation facilities

206 Topsham Road,

Office Opening Hours
Monday - Friday, 9.30am - 4.30pm

Tel 01392 43 33 33 (24 Hr number)


Walter C Parson

Riverside, Ivybridge

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  • Client parking available
  • Reception &  24 Hour service
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

9 Costly Street,
PL21 0DB

Office Opening Hours
Monday - Friday 10.00am - 4.00pm

Tel 01752 69 09 09 (24 Hr number)


Walter C Parson

Kings House, Newton Abbot

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  • Client parking available
  • Reception & Disabled access
  • Arrangement rooms & Chapel of rest
  • Administration office
  • Preparation facilities

Kings House,
King Street,
Newton Abbot,
TQ12 2LG

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01626 33 44 44 (24 Hr number)


Walter C Parson

St Mary’s View, Plympton, Plymouth

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  • Easy parking close by
  • Reception & Disabled access
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

St Mary’s View, 2 Market Road,

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 343 848 (24 Hr number)


Walter C Parson

Barton, Plymstock, Plymouth

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  • 3 hours free parking in the Broadway Car Park (enter registration number at parking machine)
  • Disabled access
  • Reception & administration office
  • Arrangement rooms
  • Chapel of rest & preparation facilities

Entrance via the Broadway Car Park

Barton, Horn Lane,
Devon, PL9 9BR

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 40 40 42 (24 Hr number)


Walter C Parson

Pengelly Funeral Service, Saltash

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  • Parking close by & Disabled access
  • Reception & Administration office
  • Arrangement room & Chapel of rest
  • Preparation facilities


Pengelly Funeral Service
139, Fore Street,
PL12 6AB

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 84 88 38 (24 Hr number)


Walter C Parson

Salisbury House, St Judes, Plymouth

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  • On street parking & Reception
  • Arrangement rooms & Chapel of rest
  • Preparation facilities
  • Administration office

Salisbury House, 11 Tothill Avenue,
St Judes,

Office Opening Hours
Monday - Friday 9.00am - 5.00pm

Tel 01752 66 54 38 (24 Hr number)


Walter C Parson

The Stables, Tavistock

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  • Client parking available
  • Reception & Administration office
  • Arrangement rooms & Chapel of rest
  • Preparation facilities

The Stables,
32 West Street,
PL19 8JY

Office Opening Hours
Monday - Friday 10.00 am - 4.00 pm

Tel 01822 617 300 (24 Hr number)


Walter C Parson

Pidgen & Son Funeral Service, Torpoint

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  • Client parking available
  • Reception & Disabled access
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities

Pidgen & Son Funeral Service
4, Trevol Business Park
PL11 2TB

Office Opening Hours
Monday - Friday 10.00am - 4.00pm

Tel 01752 812 479 (24 Hr number)


Walter C Parson

Torquay, Babbacombe Road

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  • Client parking available
  • Arrangement room & Chapel of rest
  • Administration office
  • Preparation facilities
  • Reception

147 Babbacombe Road,

Office Opening Hours
Monday - Friday 9.00am - 4.00pm

Tel 01803 32 94 94 (24 Hr number)