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I want to express my thanks for your incredible professionalism and kindness when you dealt with my husband Mark’s funeral and arrangements. You came to our home and you were calm, witty and empathised so well.

For taking great care of Dad and ensuring everything ran smoothly in what has been the most difficult of times. The attention to detail, the information provided, and the wonderful communication has been second to none.

A big thank you to the design team who put together and printed the lovely Order of Service booklets – they exceeded my expectations and have provided a lovely keepsake for family and friends.

David explained everything in every easy-to-follow terms and made the organisation of the cremation and the relevant administration straightforward: he then went the extra mile in delivering the ashes to our home.

Within minutes we felt completely at ease and that we mattered. Vikki put up with many questions, calls and visits, it really felt as though we were your only customer and we felt so valued.

I rarely find any service or company these days that provides the first-class standards and exemplary customer service I expect. However, regarding Pengelly, I am delighted to say that I found everything outstanding and faultless.

I had already had many people tell me that Walter C. Parson was the best and I too am now of that opinion. Your professionalism is outstanding.