Barton, Plymstock, Plymouth

The second time now that I have chosen Walter Parson for their funeral services. I can't imagine that anyone else could offer such a professional yet deeply caring approach and understanding for all the arrangements that we needed to encounter along the way. Both Sarah and Vicky became "family". They listened with compassion to our requests and with their guidance made a sad time into a truly remarkable and very memorable experience. We thank you from our hearts for the love and respect that you gave to Dad on his final journey.

My dear wife Paula passed away early in the morning of Sunday 16th June 2024, from complications of her brain tumour.From the first contact with the Walter C Parsons Plymstock branch, I was nothing short of awestruck at the exceptional calibre, professionalism and compassion of their people.Absolutely everything was handled with the utmost thoughtfulness and kindness throughout, even to the extent of bending over backwards to clean, change and prepare Paula and open up specially on a Sunday afternoon, so her eldest son Alistair was able to see his mum as he had been in the air when she died.I cannot recommend these lovely people highly enough.

From the very moment I walked through the doors which I was unprepared for I was made to feel welcome and not alone. This has been the first time I have ever had to make arrangements for a funeral and this was a hard challenge as this was for my mum, who was and always will be my world, best friend and my guardian. I wanted to ensure I gave her everything she wanted and Vicky and the team helped to achieve this and more based at Plymstock.The commitment to delivering an outstanding service made a significant impact, and I wanted to take a moment to acknowledge their efforts.From the moment we engaged with Vicky, it was clear that her expertise, professionalism, and dedication set you apart. The exceptional level of service she described and provided throughout the entire process went above and beyond my expectations. She was always available to ask a question and Sarah was always at the end of an email.The attention to detail, prompt responses, and willingness to go the extra mile genuinely impressed me even down to the request of animal print in the coffin for my mum down to the detail of animal print worn by all those involved in the day of my mum's funeral. In particular Vicky and her shoes.Vicky's expertise proved invaluable, and her ability to address our unique needs and challenges was exceptional. Every solution was innovative, practical, and delivered with the utmost professionalism.I can't thank you enough and please share this with Vicky and her team who again went above and beyond in making the hardest job of my life something to bear and embrace. You gave my mum everything and the best final journey she could possibly wish for. I am truly grateful.

Brilliant service, Vikki the funeral director and Vicki the celebrant were both amazing we would highly recommend using Parsons to all our friends and family.